Our Client Focus
The most important measure of the service we deliver is how our clients rate it. We focus on ensuring that every aspect of the client experience is a positive one.
We have client relationship and quality management programmes to ensure our clients receive excellent service and the right advice from the right people. We are committed to providing precise, concise and clear legal advice.
We will ensure your expectations are met and your privacy is protected at all times.
Please contact your client relationship partner or email us by clicking this link if you have any queries about how the following information affects your professional relationship with us.
Terms of Engagement
Our terms of engagement have been developed to ensure you understand everything you need to know about our professional relationship with you when we accept and action your instructions.
These terms apply from 1 August 2008.
Information for Clients
The Rules of Conduct and Client Care for Lawyers of the New Zealand Law Society require us to provide certain information to clients. This information is contained in the information for clients document.
We are ISO9001:2008 accredited. This requires work to be completed to a consistently high standard following international best-practice procedures. Every staff member is trained in our quality procedures. We are regularly audited by Bureau Veritas, the world's leading certification body.