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Legal Innovation Briefing - August Edition

August 09, 2018

Contacts

Partners Simon Vannini
Special Advisors Caroline Ferguson
Senior Associates Louise Taylor

Legal innovation & technology Digital & new technologies

Welcome to this month’s Legal Innovation Briefing, a monthly selection of insights and updates curated for in-house legal teams.  

A bot that optimises in-house knowledge management by automatically identifying, tagging and uploading external legal advice - that is the idea behind Walbot, a concept developed by the HSBC sponsored team participating in this year’s Law Without Walls (LWOW) programme.

Although still in its infancy, Walbot is sure to get a lot of attention if it can deliver on its aims to save lawyers time, help them retrieve information more effectively, and boost morale.

As the questions from the experienced LWOW judges at the end of the Walbot presentation showed however, successful knowledge management is not just about technology - there are numerous elements and considerations that have to come together.
 

The big idea: change management and supporting lawyers to use tools is critical  

Maurus Schreyvogel, Chief Legal Innovation Officer at global healthcare company Novartis, was one of the four judges for the 2018 LWOW programme. Based on personal experience, Maurus emphasised that the most difficult area to crack when it comes to knowledge management projects is successfully supporting lawyers to use tools, and effective change management.

In response, Bruno Dotto, Associate General Counsel, HSBC Brasil S.A., acknowledged that there is definitely a cultural element to knowledge management and that people, process and technology all have to come together.

Adopting a behavioural systems approach can help with this as it prompts you to consider three key areas:

  • Skills and knowledge - do users have the necessary information and support to use the system?
  • Expectations - is it clear what users are expected to accomplish by using the system?
  • Incentives - are users acknowledged and reinforced for using the system?

Without addressing these areas, new tools are likely to be under-utilised and fail to deliver true value.
 

What we are up to: Legal Innovation workshop series and Innovation Capability Programme  

After a successful round of client workshops, we are in the process of scheduling the next set of dates.

It has been great to meet attendees from such a wide range of in-house teams and better understand the opportunities and challenges people are facing. We are using the insights and feedback gathered to design the content for the next round of workshops - current plans are for deeper dive sessions with more practical activities.

Look out for invites to sessions in Christchurch, Wellington and the Waikato during September and October.

It’s also a busy time within Simpson Grierson with the launch of our Innovation Capability Programme. The focus of the programme is on identifying and implementing ways to constantly delight our clients.

A diverse group of 20 champions, representing all departments and offices at Simpson Grierson, is receiving specialised training from Inventium, Australia’s leading innovation consultancy. The group are learning scientifically-based tools and methods, and working with colleagues and clients, to develop best practice innovation processes. The objective is to deliver change that adds value to our clients and our firm.

If you would like any further information on the workshops or the Innovation Capability Programme, please contact Caroline Ferguson (09 977 5336 / caroline.ferguson@simpsongrierson.com).
 

Digest: podcast and article to check out 

One of the highlights of the legal innovation calendar is the Janders Dean Horizons event in Sydney, which we were fortunate enough to attend. With an impressive range of local and international speakers, it never fails to inform and inspire. Below we share a podcast and article involving two of the excellent speakers:

  • From Prince to Proust - Podcast with Eric Fiszelson:  Eric is a partner at the Paris office of Hebert Smith Freehills. In this podcast, he talks to Clarissa Rayward about life as a transactional lawyer, the importance of mentoring and his recent experience with the LWOW programme. 
     
  • How innovation is upending family law - Talya Faigenbaum did an extremely interesting presentation at the Janders Dean Horizons event on how the transformation of traditions is impacting family law decisions. In this article she discusses how technology is changing how family law services are delivered.

Contributors alexander.ivanov@simpsongrierson.com