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Karen Ngan



P+64 9 977 5080

M+64 21 648 977

Karen Ngan

Karen is a partner in the firm's commercial group. She co-heads the firm's technology group, and the firm's data protection and privacy group.

Karen has experience in a wide range of commercial matters, with a particular focus on working with customers and suppliers of technology solutions and services. On large–scale technology projects she often advises on procurement strategy and processes, as well as negotiating and documenting such arrangements.

Many of the projects Karen has advised on involve the procurement of business critical technology solutions or infrastructure, and arrangements for core services (including under 'as a service', managed services and outsourcing arrangements). Often these are undertaken as part of major business transformation programmes, and a number undertaken using agile project methodologies. Her experience extends to advising on a range of telecommunications arrangements, including network rollouts and advising on the invitation to participate issued for the Government's ultra–fast broadband (UFB) project.

Karen also regularly advises on emerging technologies, often in advising on the development of new technology based products and services (including the use of artificial intelligence and blockchain).

As one of our key data protection and privacy lawyers Karen provides expert guidance to local and multi-national clients on a wide spectrum of privacy issues. This covers advice on practices relating to the collection and use of personal information, database and information management, cloud and outsourcing arrangements (often involving data transfers offshore), and the sharing and monetisation of personal information through online services and emerging technologies.

  • Chambers Asia-Pacific Technology, Media & Telecommunications 2022 - Leading Lawyer
  • Asia Pacific Legal 500 Technology, Media & Telecommunications 2022 - Leading Lawyer
  • The International Who's Who Legal Data 2021 - Global Leader
  • Women in Business Law Expert Guide - Technology, Media & Telecommunications 2020 - Leading Lawyer
  • Euromoney Asia Women in Business Law Awards 2019 - Best in Privacy and Data Protection

Examples of Work

  • IT systems design, development, and implementation projects, including:
    • various system and services procurement projects for Inland Revenue, such as its business transformation programme and the replacement and subsequent upgrade of Inland Revenue's mainframe for all of its core systems
    • various solution supply arrangements for Christchurch City Council including an upgrade of its core ERP solution
    • the procurement of a core IP platform for Wellington City Council, to replace 120+ systems used to support its core functions, and the procurement and implementation of a new end-to-end intelligent street lighting system (Telensa PLANet)
    • the procurement of various solutions for Land Information New Zealand, which include the procurement of a new Advanced Survey and Title System which will replace the current land national land title system for New Zealand, a data publishing solution and Crown property management system
    • core finance and enterprise solutions for Briscoe Group, HFC Bank (Fiji), Fiji National Provident Fund, and Northpower
    • a mobile fleet freight tracking and management system for Toll Networks
  • IT outsourcing and services arrangements, including:
    • the outsourcing of Inland Revenue's mainframe services and its telecommunications service requirements
    • the outsourcing by Westpac of its IT infrastructure services to IBM
    • Land Information New Zealand's outsourcing of IT services to Datacom
    • Toll Networks IT and telecommunications outsourcing arrangements
  • Infrastructure services arrangements, including the procurement and implementation of shared ICT infrastructure services for local authorities in the Wellington region (Wellington City Council, Porirua City Council and Upper Hutt City Council and Wellington Water)
  • Telecommunications network arrangements, including supply and support of a national IP network, a microwave communications network and satellite services; the roll out of fibre optic cable and the granting of rights in relation to fibre optic cables; a proposed national 3GSM network rollout; and the provision of managed services
  • Ministry of Economic Development - invitation for proposals to participate in the government's $1.5 billion Ultra-Fast Broadband Project to accelerate the deployment of ultra-fast broadband to New Zealanders over the next 10 years
  • Te Māngai Pāho (the Māori broadcasting funding agency) - rollout and support of a national broadcasting contribution/distribution network enabling the sharing of broadcasts between Māori radio stations located throughout New Zealand

Other Credentials

  • Brookers' An Introduction to E-commerce Law in New Zealand - Co-author
  • Computers and Telecommunications Law Review (Sweet and Maxwell) – Contributor to Asia Pacific News Section